+33 (0)2 41 63 01 45
Yes, your basket will be saved at all times.
If you forgot your password, you can reset it by clicking on “Forgot your password?”. You will receive an email shortly reminding you of your login details.
We recommend ordering your child’s usual shoe size.
If you are unsure of which shoe size to choose, you can refer back to our Size Guide.
If you bought your pair of shoes in a store, we kindly ask you to return it to the store where you made your purchase. If the store confirms that this damage comes from a manufacturing defect, they will exchange your pair and notify us of the situation.
If you ordered your pair of shoes online, contact our customer service who will inform you of the procedure to follow.
You can modify or cancel your order if it has not yet been prepared by our warehouse.
Any changes to your order will be taken into account on the day, provided you notify us by email to boutique@bopy.com before its scheduled shipment date.
We only accept payments by credit card and via Paypal.
Payments are completely secure, using the 3D SECURE system.
We are happy to accept the following cards: Visa, MasterCard, Eurocard MasterCard.
Our BOPY online store uses the 3D SECURE payment solution.
This system ensures the complete security of your payment which will be identified with the mention “Secure Payment” on the payment page.
Your order will be processed and shipped within 48 hours. After that, you can count 2 to 5 days for your parcel to reach you, depending on the zone of delivery in France or outside of France.
Here is the procedure to follow to return a defective product:
1/ Contact us by phone or email at contact@bopy.com within 30 days of receiving your order to notify us that you have received a defective product and send us a photo.
2/ If we can confirm that the defect comes from a manufacturing error, we can either refund you by bank transfer or exchange your pair, according to your choice.
Here is the procedure to follow to return your package to us:
1/ Contact us by email at contact@bopy.com within 30 days of receiving your order.
2/ Prepare your package with the return slip that we will have sent you via email.
3/ Stick the So Colissimo label on your package.
4/ Drop off your package at your nearest parcel point or put it in your mailbox after having taken the necessary procedure on the La Poste website.
5/ Upon receipt of your package, according to your choice, we can either reimburse you by bank transfer or exchange your pair.
Here is the procedure to follow to return your package to us:
1/ Complete the return slip attached to your package.
2/ Send us back the pair you wish to exchange, at your expense.
3/ The exchange will take place once your package has been received, and we will cover the cost of returning the new pair.
For more information, please visit our general terms and conditions of sale page.
from 90€ to purchase
CB and Paypal
+33 (0)2.41.63.01.45
Simple procedure